Client Privacy Notice
We, Dignipets Limited, believe it is important to protect your personal data (all information relating to you) and we are committed to giving you a personalised service that meets your needs in a way that also protects your privacy.
This Notice sets out why we process your personal information, who we might share it with, how long we keep it, your rights, and other matters.
Please take the time to read it. If you have any questions about it or our use of your information, please contact us on the details provided below.
Why do we process your personal information?
We collect and use your personal information for the following purposes:
- to respond to any requests for care you may submit to us through our contact form or any other enquiry email you may send to us;
- to register you as a client of the practice;
- to keep a record of your and your pets circumstances and your instructions to us and interactions with us;
- to enable us to correspond with you;
- to enable us to provide a service (including potential hospice care);
- to enable us to instruct a third party to provide part of the service for you such as transport for your pet or cremation;
- to invoice you and take payment and recover any outstanding debt;
- to deal with any concerns you may have about our service and,
- to enable us to market our other services to you where appropriate.
- to ensure the health, safety, and welfare of our staff and clients.
Who do we share your personal information with?
We may share some of your personal information with transport or ambulance providers or companies who offer a cremation service. We may pass on our records of our dealings with your pet to your usual vet. We will only do this with your consent.
We may also pass on personal information to an external debt recovery company if an invoice has not been paid.
If our business is acquired or is in the process of being acquired by a third party then information about our clients may be passed to them.
We may also be asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.
What is our legal ground to process your personal information?
This will vary depending on what we are doing. We may have your consent to process your information to achieve a particular purpose. Most of our processing of information will be to enable us to take steps at your request with a view to there being a contract between us or to perform the contract we have with you. We may also have a legal obligation to process your information. Finally, we may also process your information to further our legitimate interests (the effective and efficient operation of our business) and those of third parties.
We may process certain special category information of yours such as details of any disability to enable us to meet our legal obligations.
How long do we keep your personal information for.
Typically, will keep records for 7 years after we last provide a service for you.
Your rights
You have a right of access to your personal information. You also have a right to rectify any inaccurate information we hold about you and to have your information erased. You also have the right to restrict what we do with your information and to object to what we do. If you wish to exercise a right please contact us on the details provided below.
Contact information and complaints
We aim to provide a compassionate service that you are satisfied with. If, however you have any concerns about the way we have used your personal information please email our Practice Manager at: info@dignipets.co.uk
We will do our best to address your concerns. After that, if you are still concerned, you may contact the Information Commissioner’s Office. Their details can be found at www.ico.org.uk
Use of Body‑Worn Cameras During Home Visits
This notice explains how and why we may use body‑worn cameras (BWCs) during home visits.
Why we use body‑worn cameras
Our vets sometimes work alone in unfamiliar environments where individuals may be distressed. To ensure the health, safety, and welfare of our staff and clients, we may torn on BWCs only when necessary to record incidents of:
- Aggression
- Threatening or unsafe behaviour
- Situations likely to escalate
Cameras are not used routinely and remain off unless a risk is identified.
Legal basis for recording
We rely on Legitimate Interests under UK GDPR. Our legitimate interest is to protect our staff and clients, deter aggression, and maintain an accurate record of incidents.
Where possible, we will balance this with your privacy rights and minimise recording.
Your right to object (opt‑out)
Under UK GDPR, you have the right to object to our capture of any sound or video based on the above legitimate interests.
If you have any concerns about our potential use of BWCs you must let us know before we arrange to visit. If you do seek to object we will consider your reasons discuss matters with you.
However, please note (that even if we agree prior to a visit not to record) if the vet believes there is a genuine risk to their safety, they will record during the visit and may continue recording despite any objection.
This ensures we protect both your rights and our staff.
What we record
Only what is necessary to capture the concerning behaviour, including:
- Audio
- Video
- Immediate surroundings relevant to the incident
We avoid recording unrelated areas or individuals wherever possible.
How long we keep recordings
Recordings are kept only for the minimum period necessary, typically:
30 days, unless required for an ongoing investigation, legal proceedings, insurance or safeguarding purposes
After this, footage is securely deleted.
Who can access the footage
Access is strictly limited to:
- Senior managers responsible for safety
- Compliance leads
- Legal representatives (if required)
- Police or regulatory bodies (where legally required)
Footage is never shared for marketing or training unless fully anonymised.