Privacy policy

Updated: 18 May 2018

Dignipets Ltd (registered number 09445280), whose registered office is at Kingsnordley house, Quatt, WV156EU, Bridgnorth knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes our privacy policy and forms part of our terms and conditions.

By accepting our Terms and Conditions or by providing your contact details you are accepting and consenting to the practices described in this Privacy Policy.

Dignipets Ltd believes it is important to protect your Personal Data and we are committed to giving you a personalised service that meets your needs in a way that also protects your privacy. This policy explains how we may collect Personal Data about you. It also explains some of the security measures we take to protect your Personal Data, and tells you certain things we will do and not do. You should read this policy in conjunction with the Terms and Conditions.

When we first obtain Personal Data from you we will give you the opportunity to tell us if you do or do not want to receive information from us about other services or products (as applicable). You may change your mind at any time by emailing us at the address below.

1. Collecting Information

We may collect Personal Data about you from a number of sources, including the following:

1.1 From you when you agree to take a service or product from us, in which case this may include your contact details and how you will pay for the product or service.
1.2 From you when you contact us via our website contact form with an enquiry or in response to a communication from us, in which case, this may tell us something about how you use our services.

2. Using Your Personal Information


2.1 Personal Data about our customers is an important part of our business and we shall only use your Personal Data for the following purposes and shall not keep such Personal Data longer than is necessary to fulfil these purposes:
2.1.1 To help us to identify you when you contact us.
2.1.2 To allow us to contact you for business purposes such as sending estimates, invoices and general business correspondence.
2.1.3 To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us where
2.1.3.1 these products are similar to those you have already purchased from us,
2.1.3.2 you were given the opportunity to opt out of being contacted by us at the time your Personal Information was originally collected by us and at the time of our subsequent communications with you, and
2.1.3.3 you have not opted out of us contacting you.
2.2 We will not disclose your Personal Data to any third party except in accordance with this Privacy Policy.
2.3 We may allow other people and organisations to use Personal Data we hold about you in the following circumstances:

2.3.1 We employ companies and individuals to perform functions on our behalf and we may disclose your Personal Data to these parties for the purposes set out in clause 2.1 or, for example, for fulfilling orders, delivering packages, sending postal mail, email along with accountancy services. Those parties only have access to Personal Data needed to perform their functions, and may not use it for other purposes. Further, they must process the Personal Data in accordance with this Privacy Policy. From time to time, these other people and organisations to whom we may pass your Personal Data may be outside the European Economic Area. We will take all steps reasonably necessary to ensure that your Personal Data is treated securely and in accordance with this Privacy Policy.
2.3.2 If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case Personal Data held by us, about our customers, will be one of the transferred assets.
2.3.3 If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.
2.4 Where you give us Personal Data on behalf of someone else, you confirm that you have provided them with the information set out in this Privacy Policy and that they have not objected to such use of their Personal Data.

3. Protecting Information

We have strict security measures to protect Personal Data.
3.1 We use a secure online accountancy service that stores all of our business contact details and generates all estimates and invoices sent.
3.2 We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information.

4. The internet

4.1 Please remember that communications over the internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered - this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our control.

5. Further Information

5.1 If you would like any more information or you have any comments about our Privacy Policy, please either write to us The Directors, Dignipets Ltd,at Kingsnordley house, Quatt, WV156EU, Bridgnorth, or email us at [email protected]
5.2 We may amend this Privacy Policy from time to time without notice to you, in which case, we will attach the amended version to email correspondence for your to read. You confirm that we shall not be liable to you or any third party for any change to this Privacy Policy from time to time.
5.3 You can ask us for a copy of this Privacy Policy and of any amended Privacy Policy by writing to the above address or by emailing us at [email protected]
5.4 If you would like access to the Personal Data that we hold about you, you can do this by emailing us [email protected] or writing to us at the address noted above.
5.5 We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly. Please email us at [email protected] write to us at the address above to update your Personal Data.

 

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