Updated: 18 May 2018
Dignipets Ltd believes it is important to protect your Personal Data and we are committed to giving you a personalised service that meets your needs in a way that also protects your privacy. This policy explains how we may collect Personal Data about you. It also explains some of the security measures we take to protect your Personal Data, and tells you certain things we will do and not do. You should read this policy in conjunction with the Terms and Conditions.
When we first obtain Personal Data from you we will give you the opportunity to tell us if you do or do not want to receive information from us about other services or products (as applicable). You may change your mind at any time by emailing us at the address below.
1. Collecting Information
We may collect Personal Data about you from a number of sources, including the following:
1.1 From you when you agree to take a service or product from us, in which case this may include your contact details and how you will pay for the product or service.
1.2 From you when you contact us via our website contact form with an enquiry or in response to a communication from us, in which case, this may tell us something about how you use our services.
2. Using Your Personal Information
2.1 Personal Data about our customers is an important part of our business and we shall only use your Personal Data for the following purposes and shall not keep such Personal Data longer than is necessary to fulfil these purposes:
2.1.1 To help us to identify you when you contact us.
2.1.2 To allow us to contact you for business purposes such as sending estimates, invoices and general business correspondence.
2.1.3 To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us where
184.108.40.206 these products are similar to those you have already purchased from us,
220.127.116.11 you were given the opportunity to opt out of being contacted by us at the time your Personal Information was originally collected by us and at the time of our subsequent communications with you, and
18.104.22.168 you have not opted out of us contacting you.
2.3 We may allow other people and organisations to use Personal Data we hold about you in the following circumstances:
2.3.2 If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case Personal Data held by us, about our customers, will be one of the transferred assets.
2.3.3 If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.
3. Protecting Information
We have strict security measures to protect Personal Data.
3.1 We use a secure online accountancy service that stores all of our business contact details and generates all estimates and invoices sent.
3.2 We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information.
4. The internet
4.1 Please remember that communications over the internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered - this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our control.
5. Further Information
5.4 If you would like access to the Personal Data that we hold about you, you can do this by emailing us [email protected] or writing to us at the address noted above.
5.5 We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly. Please email us at [email protected] write to us at the address above to update your Personal Data.